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This establishment has been awarded the Brussels Health Safety Label
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In order to welcome our visitors in the safest way possible, we have created a unique route through the Museum.
You can choose to follow the short route or the long route. Note for people with reduced mobility and pushchair users: the long route takes several flights of stairs.
The tickets, priced at our ‘permanent exhibitions’ rate (€0-7), are available online only. We have put a capacity tracker in place in order to spread visits safely throughout the day. We would like to make you aware of the regulations created by the Conseil National de Sécurité as part of easing the COVID-19 lockdown. Access to the Museum is only possible during the time slot marked on your ticket, which you choose when booking online.
We have placed hand sanitiser dispensers throughout the visit route and our staff are equipped with gloves and masks. The automatic lockers situated on either side of the (closed) cloakroom are available and are disinfected after each use. Please wear a mask (e.g. disposable mask, fabric mask or scarf) when inside the Museum.
Guidelines to follow during your visit
In order to keep all visitors and members of staff safe, we ask that you respect the following safety measures:
•Pack light: please do not bring a packed lunch or snack (the indoor and outdoor eating areas are closed off, and you are not permitted to eat or drink during the visit). Please do not bring large bags, scooters or other bulky items (the cloakroom is closed). Prams are permitted but we do not recommend bringing them (as they cannot be dropped off in the cloakroom). The automatic lockers at the cloakroom are available and are disinfected after use.
•Family groups are limited to a maximum of 5 people.
•Social distancing of at least 1.5m between other visitors must be respected throughout the visit and our staff will be ensuring this is observed.
•Visitors with reduced mobility are asked to contact our xxx service at least one day prior to your visit so that we can prepare for your arrival. Access to elevators will be reserved for those with reduced mobility.
Individuals who does not follow these guidelines will not be allowed in the Museum.
The DinoCafé reopens on 30.06.2020. It is accessible at the end of the route. Here you can buy snacks, hot and cold drinks. The number of seats is limited due to distance measures.
•A selection of gifts from our MuseumShop will be for sale beside the Museum’s exit. To request specific items, send an email at least one day prior to your visit to firstname.lastname@example.org.
•The indoor and outdoor eating areas and the cloakroom are closed until further notice.
•Free visits on the first Wednesday of the month after 1pm are temporarily unavailable.