The Brussels Experts 2019 programme came to a close at the Space Fun Game. During the ceremony, 14 candidates were awarded the title of Brussels Expert, having completed the training programme during the year.
visit.brussels has provided this training course, intended for hotel sector employees, since 2014. Registration is free for all staff that welcome guests (front office, concierges, receptionists, bartenders, etc.).
The aim is to enhance the quality of reception and the leisure and business tourism experience through training that focuses on the destination. The programme provides knowledge about the region and the know-how necessary to offer and provide memorable service experiences. The sessions cover the main aspects of Brussels' appeal (history, culture, gastronomy, architecture, etc.) and focus on the customer experience.
The tourist experience in Brussels is everyone's business. Taking part in this programme means being a proud promoter and ambassador for the region. Eighty-five employees have furthered their knowledge of tourism in Brussels over the past five years.
The programme will undergo some changes this year, notably its format. To find out more and to register, please contact Céline Batteauw.
The 2019 graduates are:
- Mr. Jasper Van Landeghem – Receptionist
- Mr. Jean Nkunzi – Concierge Clefs d’Or
- Brussels Marriott Hotel
- Mrs. Lisa Roberti – Assistant Front Office Manager
- Grand Hotel of Brussels – Hotel Hubert
- Mr. Alexandru Marc – Receptionist
- Ibis Brussels Expo Atomium
- Mr. Hicham El Krouf – Receptionist
- Martin’s Brussels EU
- Mrs. Maria Chaves Batista – Receptionist
- NH Collection Grand Sablon
- Mr. Guillaume Messens – Receptionist
- Novotel Brussels off Grand Place
- Mrs. Alandine Jonet – Welcomer
- Renaissance Brussels Hotel
- Mrs. Gulia Tumminelli – Lead Navigator
- Sofitel Brussels Le Louise
- Mr. Mariano Van Cleve – Head concierge, president Clefs D’or
- Steigenberger Wiltcher’s
- Mrs. Roseire De Wild – Guest Relations Supervisor
- Thon Hotel Brussels City Centre
- Mrs. Alexandra Vallee – Front Office Manager
- Mrs. Bodnari – Receptionist
- Thon Stanhope Hotel Brussels by Thon Hotels
- Mr. Alain Allès – Porter/Valet