The aim of the Brussels Quality Academy is to enhance tourists’ experiences and improve business and hospitality services, by inspiring front-line hospitality employees and volunteers to work together to turn every visitor encounter into a positive and memorable experience.

The programme provides you with regional knowledge and ensures you have the know-how to provide memorable service experiences.

Tourists’ experiences in Brussels concern us all. Taking part in this programme means that you are a proud promoter and supporter of the region.

If you are a Brussels professional* who works with tourists, we would be delighted for you to participate!

Registration is free of charge – check out the terms and conditions.   
The sessions take place in the language of the speaker and guide, either in French, Dutch or English. Participants speak in one of these 3 languages at their choice.

Stay in touch!  Subscribe now to our database and receive our regular invitations to the new sessions.  Send us an e-mail for more information.

* All type of certified tourism accomodations, tourist offices, museums, bartenders, restaurants, tourist guides, greeters, shops, services, public transportation, taxi drivers, etc.


  • Activity Calendar – subscription is mandatory:

    Month  Location Activity Date / timing Speaker(s) / Guide      Status
    September Galerie la Forest Divonne Kick off of the Art Gallery Season:
    visit of the location, introduction of the Art Gallery Weekend… and more
    17.00 – 19.30
    Jean de Malherbe, Marjorie Vandriessche,  Sybille du Roy Subscribe now!
      Belgian Comic Strip Center Kick off of the Comic Strip Season:
    guided tour, introduction of the Comic Strip Festival, the Picture Festival and new exhibitions
    14.00 – 17.00
    Emmanuelle Osselar,  Karim Tall, Marie Noble Subscribe now!
      Fashion and Lace Museum Exhibition & GuideThe historic lace next to the creations of Carine Gilon followed by a storytelling tour "As de pique et belles dentelles" 19/09/19
    14.00 – 16.30
      Subscribe now!
      Bozar Exclusive guided tour and programming presentation 24/09/19
    14.30 – 17.00
      Subscribe now!
      The Greeters @' office The Greeters - Informative session and walking tour 26/09/19
    14.30 – 17.00
    Philippine Nicaise -
    Subscribe now!
    October Art & History Museum "Crossroards" exhibition - guided tour and general presentation of the museums 03/10/19
    14.30 – 17.00
      Subscribe now!
      Stanhope Hotel Bike- Friendly - inspirational session for touristic accomodations 11/10/19
    9.00 – 11.00
    Kathleen Davisters -
    Marie Secretant - Pro Velo
    Subscribe now!
      Royal Museum of Fine Arts - Musée Magritte 10 years anniversary of the museum and guided tour of the new exhibition Dali/Magritte + presentation new projects Maison-Musée Magritte 15/10/19
    14.30 – 17.00
      Subscribe now!
      Porte de Hal Back to Bruegel - Guided tour 22/10/19
    14.30 – 17.00
      Subscribe now!
      ING Art Centre "Love. Hate. Debat. - Start a conversation with The ING private collection" - Guided Tour 23/10/19
    14.30 – 17.00
      Subscribe now!
    November Train World Guided tour and discovery of the new art collection of Paul Delvaux 14/11/19
    14.00 – 17.30
      Subscribe now!
      KBR - the national scientific library Bruegel in Black & White - Meet the Master & visit + Presentation of the museum project: The manuscripts of the Dukes of Burgundy 17/10/19
    1100 – 13.00
      Subscribe now!
      Jewish Museum of Belgium + Synaguogue "Super Heroes Never Die.  Comics and Jewish Memories" + Synaguogue - guided tour 05/12/19
    14.30 – 17.30
      Subscribe now!
    December Bozar Brancusi – guided tour 12/12/19
    16.30 – 18.00
      Subscribe now!

    Thank you for your subscription!

    Cancellation must be notified by e-mail 3 days prior event at latest.

    Late cancellations and no-shows are charged € 30.00, TVA ex.

    Pictures might been taken during events; If you do not want to be photographed, please let us know when you arrive.

    Let’s shape together the quality of tomorrow !

    The team

    Pictures: © – Jean-Paul Remy