The aim of the Brussels Quality Academy is to enhance tourists’ experiences and improve business and hospitality services, by inspiring front-line hospitality employees and volunteers to work together to turn every visitor encounter into a positive and memorable experience.
The programme provides you with regional knowledge and ensures you have the know-how to provide memorable service experiences.
Tourists’ experiences in Brussels concern us all. Taking part in this programme means that you are a proud promoter and supporter of the region.
If you are a Brussels professional* who works with tourists, we would be delighted for you to participate!
Registration is free of charge – check out the terms and conditions.
The sessions take place in the language of the speaker and guide, either in French, Dutch or English. Participants speak in one of these 3 languages at their choice.
* hotels, B&Bs, hostels, tourist offices, museums, bartenders, restaurants, tourist guides, greeters, shops, services, public transportation, taxi drivers, etc.
Activity Calendar – subscription is mandatory:
January Activity Date Timing Speaker / Guide Status Africa Museum Guided tour 24/01/19 14.30 – 17.30 Béatrice Sibi-Thiriar Full February Activity Date Timing Speaker / Guide Inca dress code Guided tour 07/02/19 14.30 – 17.30 Serge Lemaitre Full ISELP, Games & Politics exhibition
& Street Art walk
Guided tour & walk 14/02/19 14.30 – 17.30 Pierre Arese Subscribe now ! Kanal - Centre pompidou
+ Facade of the Hotel Aubecq
21/02/19 14.30 – 17.30 Full March Activity Date Timing Speaker / Guide Ateliers des Tanneurs &
Archives of the City of Brussels
Guided tour 14/03/19 14.30 – 17.30 To be confirmed Tour de France 2019 Presentation &
21/03/19 14.30 – 17.30 Frédérique Neuville,
Chargée du Sport
Subscribe now! April Activity Date Timing Speaker / Guide “De la soif au soulagement” walk 04/04/19 14.30 – 17.30 Bruno Berghmans To be confirmed May Activity Date Timing Speaker / Guide Tour & Taxis, past, present and future Presentation &
09/05/19 14.30 – 17.30 Olivier Kempen To be confirmed Botanic Garden Meise Guided tour 16/05/19 14.30 – 17.30 June Activity Date Timing Speaker / Guide Bruxelles néoclassique Walk 06/06/19 14.30 – 17.30 Christophe Loir To be confirmed Les cinemas perdus et
le cinema Palace
visit 13/06/19 14.30 – 17.30 To be confirmed Promenade dans le quartier
de l’Observatoire à Uccles
Walk 20/06/19 14.30 – 17.30 To be confirmed July Activity Date Timing Speaker / Guide Sur les Traces de Brueghel Guided tour 04/07/19 14.30 – 17.30 To be confirmed Brussels Bike Ride Walk 11/07/19 14.30 – 17.30 To be confirmed