Quality Awareness Program "BRUSSELS QUALITY ACADEMY"

Quality Awareness Program

The aim of the Brussels Quality Academy is to enhance tourists’ experiences and improve business and hospitality services, by inspiring front-line hospitality employees and volunteers to work together to turn every visitor encounter into a positive and memorable experience.

The programme provides you with regional knowledge and ensures you have the know-how to provide memorable service experiences.

Tourists’ experiences in Brussels concern us all. Taking part in this programme means that you are a proud promoter and supporter of the region.

If you are a Brussels professional* who works with tourists, we would be delighted for you to participate!

Registration is free of charge – check out the terms and conditions.   
The sessions take place in the language of the speaker and guide, either in French, Dutch or English. Participants speak in one of these 3 languages at their choice.

Stay in touch!  Subscribe now to our database and receive our regular invitations to the new sessions.  Send us an e-mail for more information.

* hotels, B&Bs, hostels, tourist offices, museums, bartenders, restaurants, tourist guides, greeters, shops, services, public transportation, taxi drivers, etc.

  • Activity Calendar – subscription is mandatory:

    January Activity Date Timing Speaker / Guide      Status
    Africa Museum Guided tour 24/01/19     14.30 – 17.30      Béatrice Sibi-Thiriar  Full
    February Activity Date Timing Speaker / Guide  
    Inca dress code Guided tour 07/02/19 14.30 – 17.30 Serge Lemaitre Full
    ISELP, Games & Politics exhibition
    & Street Art walk
    Guided tour & walk 14/02/19 14.30 – 17.30 Pierre Arese Subscribe now !
    Kanal - Centre pompidou
    + Facade of the Hotel Aubecq

    Presentation &
    guided tour
    21/02/19 14.30 – 17.30   Full
    March Activity Date           Timing Speaker / Guide  
    Ateliers des Tanneurs &
    Archives of the City of Brussels
    Guided tour 14/03/19 14.30 – 17.30   To be confirmed
    Tour de France 2019 Presentation &
    action plan
    21/03/19 14.30 – 17.30 Frédérique Neuville,
    Chargée du Sport
    Subscribe now!
    April Activity Date           Timing Speaker / Guide  
    “De la soif au soulagement” walk 04/04/19 14.30 – 17.30 Bruno Berghmans To be confirmed
    May Activity Date           Timing Speaker / Guide  
    Tour & Taxis, past, present and future Presentation &
    guided tour
    09/05/19 14.30 – 17.30 Olivier Kempen To be confirmed
    Botanic Garden Meise Guided tour 16/05/19 14.30 – 17.30    
    June Activity Date           Timing Speaker / Guide  
    Bruxelles néoclassique Walk 06/06/19 14.30 – 17.30 Christophe Loir To be confirmed
    Les cinemas perdus et
    le cinema Palace
    visit 13/06/19 14.30 – 17.30   To be confirmed
    Promenade dans le quartier
    de l’Observatoire à Uccles
    Walk 20/06/19 14.30 – 17.30   To be confirmed
    July Activity Date           Timing Speaker / Guide  
    Sur les Traces de Brueghel Guided tour 04/07/19 14.30 – 17.30   To be confirmed
     Brussels Bike Ride Walk  11/07/19 14.30 – 17.30   To be confirmed