Frequently asked questions

Is health and safety guaranteed on board?
visit.brussels has implemented strict sanitary precautions to ensure social distancing and protective measures to limit the spread of the COVID-19 virus. For example: reduced capacity on board, guaranteed social distancing, compulsory wearing of masks for customers when moving around on board and for staff throughout the journey, etc. You can contact us by email at any time to find out more: tramexperience@visit.brussels

What is the capacity of the tram?
Due to the current health measures, the capacity on board is reduced to 26 seats, with tables of 2 only. 

Is it possible to book for 3 persons or any other number?
The Tram Experience is not designed for odd number of bookings; the tables are designed to accommodate 2 or 4 people. Moreover, it is not possible to group tables together, as they cannot be moved around. For more information, please send your request to tramexperience@visit.brussels.

Is it possible to book the whole tram?
Due to the current health measures, the capacity for privatization is reduced to a maximum number of 26 persons. It is also possible to privatize one of the carriages, with 12 or 14 seats, on a normal journey (subject to changes in government decisions). For more information, please send your request to corporate@visit.brussels

How many staff members are on board?
1 chef and 2 to 3 serving staff, and the tram driver of course.

What about my personal belongings?
Due to the current health measures, we are not able to open our changing rooms. We ask you to take only the bare minimum with you.

How long does it last?
Menu ‘Tram’: 2h – 2h10

Where can I find a parking facility nearby?
Place Poelaert: interparking Sablon-Poelaert

How does the reservation work?
Given the sizeable number of requests for reservations onboard the Tram Experience, it is unfortunately impossible for us to reserve seats without immediate payment for them. The only online payment methods possible are therefore by credit card or by bank card. If you cannot pay online, you can also visit our offices for payment in person (Grand Place and/or Rue Royale 2-4).

Is it possible to get an invoice/VAT voucher?
If you require an invoice for your company, you must make your reservation via email to tramexperience@visit.brussels and pay by bank transfer. No invoice will be sent if you have booked and paid online.
A VAT receipt will automatically be sent to you electronically the day after your trip on the Tram Experience.

Are there toilets on board?
Yes.

Is it possible to change the menu?
It is possible to request a menu adapted to possible food restrictions and/or allergies or to request a meatless menu. However, due to the limited space available in the tram kitchen, it is not possible to make any other changes to the menu.

Do the benches impose any space restrictions?
The Tram Experience has fixed 1 or 2-seater benches. Technical constraints linked to the fixing of the furniture on board do not allow us to offer a modular seating arrangement. The space available for this seating can therefore be relatively small.

Is the tram accessible to persons with reduced mobility?
Sadly, the model of this tram dates back to the 1960s and, as such, is not intended for this purpose.

Is there air conditioning and heating in the tram?
As in all trams, the heating is generated by the braking system; in addition, a ventilation system is provided, and all window tops are tilt-and-turn.